Shipping policy

Shipping Policy

Thank you for shopping with IL Distributions LLC. We are committed to providing reliable shipping and delivery services for our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays may require additional processing time.

Shipping Methods

We primarily ship orders through trusted carriers such as USPS, UPS, FedEx, or other available shipping providers depending on the product and destination.

Delivery Times

Estimated delivery times may vary depending on product availability, shipping destination, carrier delays, weather conditions, or peak holiday seasons. Delivery estimates are not guaranteed.

Tracking Information

Tracking information will be provided when available after the order has been processed and shipped.

Local Delivery

Certain products, including preserved flower arrangements and delicate items, may only be available for local delivery within selected areas in California. Local delivery availability will be shown at checkout based on the customer’s ZIP code.

Shipping Damage or Lost Packages

If your order arrives damaged or if your package is lost during transit, please contact us as soon as possible so we can review the situation and assist you. Customers should report shipping issues within 48 hours of delivery whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. IL Distributions LLC is not responsible for delays or lost packages caused by incorrect addresses entered at checkout.

International Shipping

International shipping availability may vary depending on the product and destination country. Additional customs fees, duties, or taxes may apply and are the responsibility of the customer.